Customer-Focused for Your Success
Your relationship with us doesn't end when you install the software. That's just the beginning. All software purchased directly from Vectorworks, Inc. comes with a no questions asked, 30-day money-back guarantee and free tech support via phone, email, or fax for 12 months from date of purchase. When contacting tech support, please be sure to designate your Tech Support Liaison. You may designate a Tech Support Liaison from among your authorized Vectorworks users. You may only assign one Tech Support Liaison for every three software licenses owned and covered under the 12-month free tech support term with a maximum of three Tech Support Liaisons per customer.
Technical Support Resources
- Knowledgebase— Find answers to the most common technical questions; watch video tutorials and tech tips in one place.
- Community Board— If you have a Vectorworks question or you’re just in need of advice about your industry, most likely a Vectorworks specialist has already posted the answer for you.
- Technical Support Request
- Online Help System